Terms & Conditions
Before any booking is taken with Speedy Connections Travel Services, the customer/client/hirer should read, acknowledge and accept the terms and conditions as set out below.
1. Confirmation
Please note that any booking is not secured until you receive confirmation from Speedy Connections Travel Services either by letter, email or text message. Please check the booking confirmation carefully and inform Speedy Connections Travel Services of any errors. It is absolutely VITAL that all information given is correct.
It is the responsibility of the hirer to check and double check all information in particular; the right date, time of arrival and the correct flight number. Speedy Connections Travel Services cannot be held responsible for any loss or inconvenience caused due to the incorrect information given.
Speedy Connections Travel Services will endeavour to check all flight details, connection times etc. supplied, but cannot be responsible for any errors or cancellations or timetable changes which result in loss or delay to the hirer or passengers.
2. Payment
Non-Account Holders
£50.00 Deposits (or 50% of the fee) are required on ALL bookings to secure them. All deposits are non-refundable, unless otherwise agreed with Speedy Connections Travel Services.
Where a booking deposit is accepted, the balance will need to be paid in full before travelling. For very short notice bookings from persons unknown, cash or card payments will only be accepted.
Account Holders
All payments MUST be received either before the date; or on the day of travel. If payment has not been received as above, Speedy Connections Travel Services reserves the right to cancel the booking at any time.
Payment can be made either by:- Cash; Cheque (payable to Speedy Connections); On-line payments (account details available); Debit/Credit Cards (additional 3% charge applies); American Express (additional 5% charge applies).
Any returned cheques (from the bank) will incur a £25.00 admin fee and alternative payment will need to be made.
3. Other Costs
Waiting Times will commence 15 minutes after the agreed pick-up time.
A charge of £5.00 will commence thereafter for every 15 minutes of time waiting. Any "on the way" stops in addition to the final destination will be charged at £3.00 per stop.
Any detours will be charged at £3.00 per extra mile.
4. Sub-Contracting
Speedy Connections Travel Services reserves the right to substitute any car prior to any booking. Should it be necessary to substitute any car Speedy Connections Travel Services will endeavour to supply a vehicle of equal quality.
5. Damage & Cleaning
Food/Drink
NO food or drink is allowed in any vehicle unless agreed with the chauffeur. The hirer will be responsible for any valet costs if any excessive food and/or drink substance is dropped in the vehicle.
Damage
Any malicious damage or deliberate breakages/carelessness resulting in damage to the vehicle will be charged directly to the hirer who placed the booking. The hirer will also incur any charges for any time that the vehicle will be “off the road” whilst being repaired.
Smoking
Smoking is strictly prohibited in any vehicle.
Prior notice will be required if the hirer requires the chauffeur to stop for a break, to allow extra time for the journey.
6. Conduct of Passengers
Speedy Connections Travel Services and any of its chauffeurs reserve the right to ask any passenger to leave the vehicle who are deemed to be behaving in an abusive or destructive manner towards the chauffeur or the vehicle.
Passengers are requested not to distract, interfere, encourage or harass the chauffeur into breaking the law or any of these conditions.
Should the booking be terminated due to passengers not adhering to these conditions, the full booking fee will still be charged.
7. Property & Luggage
All luggage, property and personal items are carried at the owner's own risk. Speedy Connections Travel Services accept no responsibility for loss, damage or theft to any luggage, property or personal items whatsoever.
8. Delays
Your chauffeur will take the route he believes is the best way to get to the destination in time. Speedy Connections Travel Services are not liable for any loss, inconvenience or liabilities due to delays caused by traffic jams, road works, road closures, diversions, extreme weather conditions, collisions caused by other parties etc.
9. Amended/Diverted Flights
Speedy Connections Travel Services must be notified by telephoning 07792 084344 immediately of any change in flights. If contact has been made before the vehicle has left the depot, there will be no penalty charge and alternative arrangements will be made with no additional costs to the hirer.
If the vehicle has already left the depot, the full booking fee will be charged and alternative arrangements will be made at an additional cost to the hirer. If a flight has been diverted to another airport, Speedy Connections Travel Services will not send a vehicle until contact has been made.
If no contact has been made, it will then be deemed by Speedy Connections Travel Services that the hirer has cancelled the booking and will be charged accordingly.
10. Cancellations
Cancellation by the Hirer
Speedy Connections Travel Services will only accept any cancellation in written form, i.e. letter, email or text message.
If payment has already been received by Speedy Connections Travel Services, the hirer will be entitled to the following refunds:-
Deposit paid – non-refundable;
Less than 24hrs notice – no refund;
1-2 days before – 15% refund;
3-6 days before – 25% refund;
7-13 days before – 30% refund;
14-27 days before – 50% refund.
If payment has NOT been received by Speedy Connections Travel Services, the following charges will be applicable:-
Deposit paid – non-refundable;
Less than 24hrs notice – 100% of total fee;
1-2 days before – 85% of total fee;
3-6 days before – 75% of total fee;
7-13 days before – 60% of total fee;
14-27 days before – 50% of total fee.
If there is “no show” from the hirer, the full booking fee will be charged together with any additional waiting and parking charges.
Cancellation by Speedy Connections Travel Services
If Speedy Connections Travel Services has to cancel a booking at any time, for any reason, a full refund of any monies paid will be issued to the hirer.
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restrain of labour or on the happening of any event over which the company has not control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, be returning all money paid and without further or other liability, cancel the contract.
11. Complaints
Should the hirer wish to complain about Speedy Connections Travel Services and/or its chauffeur(s), please write to the address on the Enquiries and Contact page, within 5 working days of the incident and every effort will be made to look into the complaint and come to a satisfying conclusion.
12. Alterations
Speedy Connections Travel Services periodically reviews its charges and Terms and Conditions to remain competitive. Therefore, Speedy Connections Travel Services reserves the right to alter these as and when necessary without notice.
Thank you for choosing Speedy Connections Travel Services
